Privacy Policy

Customer Privacy Notice

Cleveland Land Services (Guisborough) Limited (“we”, “us” or “our”) takes privacy very seriously. This notice explains how we use the personal information you provide to us in your customer account form or otherwise and that we obtain through third party sources, including how we share it with third parties. We will never sell your personal data to third parties. This information will be kept securely always. It will only be accessed by those who are required to use it to carry out their duties on behalf of the company.

How we use your personal information

We will only use your personal information for the following purposes:

to administer and manage our relationship with you, including setting up and maintaining your customer account facility;
to process orders from you for goods and services;
to deal with any enquiries we receive from you;
for the purposes of any corrective action (including a product recall) which may be required in respect of any of the products we supply to you;
to comply with applicable laws, regulations and rules;
to provide you with details of our services, product ranges and promotions;
to notify you of changes to what we do;
to make credit reference checks (for example, when you complete your customer account application form, or if you want to amend your credit limit); and
to recover debt in the case of non-payment.

In connection with these purposes, we may share your personal information with third parties that perform services on our behalf, such as business partners (including printing and marketing agents, credit reference agencies and tracing agents), fraud sharing organisations, and to other companies in our group, in each case within the European Economic Area and the UK.

We may also disclose your personal information to third parties in other circumstances, in particular:

if we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms and conditions of trading and other agreements;
to protect the rights, property, or safety of our staff, our customers, or others;
in response to a request from a governmental authority (including a regulator); or
if we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets.

If necessary for debt recovery purposes, we may also obtain additional information about you beyond that provided in your customer account application form from credit reference and tracing agents.

Our legal basis for these uses of your personal information may include that (a) it is necessary for our legitimate interests in operating our business and/or providing you with goods and services; and/or (b) it is necessary for the performance of contracts to which you are a party with us.

Keeping in touch with you

From time to time we would also like to keep in touch with you, to provide details of our new product ranges and services and exciting promotional offers. If you do not want to be contacted in this way, please contact optout@cls-headoffice.co.uk

Your rights in relation to your personal information

You have various rights under data protection law regarding the processing of your personal information, including rights to:

request access to personal information we hold about you and details of our processing of your personal information;

request us to correct inaccurate personal information;

request us to delete personal information in certain circumstances;
receive your personal information in a format suitable for transmission to a third party;
object to and/or restrict the processing of your personal information (including profiling) on certain grounds;
object to the processing of your personal information for direct marketing;
object to any decision about you based solely on automated processing (including any profiling) that produces legal effects or otherwise significantly affects you; and
lodge a complaint with the UK Information Commissioner's Office.

You can make a request to us in relation to these rights at any time by contacting us at optout@cls-headoffice.co.uk Any information to which you are entitled will be provided within a reasonable timeframe, subject to the exemptions stipulated in applicable data protection laws.

How long do we retain your personal information?

We will not keep your personal information longer than is necessary, taking into account information needed for product guarantee or recall purposes, applicable legal requirements and limitation periods.

How to contact us

If you have any queries about how we use your personal information, you can contact us at any time via email at optout@cls-headoffice.co.uk or by post to Cleveland Land Services (Guisborough) Ltd, Park Farm, Dunsdale, Guisborough, TS14 6RQ